Privacy Policy

Effective Date: 10/08/2024

At Esmartway Sdn Bhd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Personal Details: Name, phone number, email address, and shipping address.
  • Payment Information: Payment details are processed securely through third-party payment gateways (we do not store your credit/debit card details).
  • Order Details: Purchase history and transaction details.
  • Website Usage Data: IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

We use your personal data for the following purposes:

✅ Order Processing – To process payments, ship orders, and provide customer support.
✅ Communication – To respond to inquiries, send order updates, and promotional offers (if subscribed).
✅ Security & Fraud Prevention – To protect against fraudulent transactions and unauthorized access.
✅ Website Improvement – To analyze website traffic and enhance user experience.

3. Data Protection & Security

We take security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online transaction is 100% secure, so we encourage safe online practices.

4. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share data with:

  • Service Providers – Courier services, payment processors, and IT support to fulfill orders.
  • Legal Authorities – If required by law or to prevent fraud.

5. Your Rights & Choices

You have the right to:

✔️ Access and update your personal information.
✔️ Request the deletion of your data (subject to legal obligations).
✔️ Opt-out of marketing emails by clicking “unsubscribe.”

6. Cookies & Tracking Technologies

We use cookies to enhance website functionality and analyze traffic. You can manage cookie settings in your browser.

7. Contact Us

For any privacy-related inquiries, please reach out to:

📧 Email: info.esmartway@gmail.com
📞 WhatsApp: +60 16-205 2024

Esmartway Sdn Bhd reserves the right to modify this policy at any time.